Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger. Dry your Fitbit band with a clean cloth before wearing it again. It could be the screen not working or turning the black screen. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. Follow along as I show you how to restart Fitbit Charge 4. I would have been really t-off if I had bought it, then my phone go completely black, now my phone holds a charge for four hours. Release the buttons. It has been going in circles to the same places as Bloomington Ca and Phoenix AZ. For more information, see How do I set up my Fitbit device? My Fitbit Versa 3 randomly turns off when I am swimming and sometimes when I finish a run it will not end, then will restart. 1. Worked perfectly. Moreover, some users also experience that screen is not working but vibrating. My Fitbit charge 3 has gone black. Some Fitbit devices have small holes for sensors such as the microphone or altimeter. Leave your device plugged in to the charging cable for at least 30 minutes. So I know a thing or two about teaching others and creating how-to guides! Learn the steps. I own a Fitbit Sense, and I am on my second charger. We try to provide every single solution to your problem. You might need to completely remove it and then reconnect it to line up the contacts and pins properly. To restart your tracker without deleting any data, follow the restart instructions under How do Irestart Charge or Charge HR? Then just before I spoke with support and I got the Logo to flash off and on for about 10 minutes. I purchased a new HP laptop 7/1/2022 and it's won't turn on. After a factory reset, you must set up your tracker again. 4 New and returning Premium members only. The battery went dead 2 days. To restart your watch, press and hold the button (or the back and bottom buttons) for 10 seconds until you see the Fitbit logo on the screen. The unit shows like for you only happy smile after 10 sec, the is fitbit logo with txt www.fitbit.com/setup shown. Note: Jump to 1:48 if your Charge. Having trouble receiving notifications? Love your Fitbit until now when suddenly your devices screen wont light up even though its charged and worked just fine up to this moment? In which the pins stick up are even; if not one of the pins may not be making contact with your watch, and that would be the reason the watch would not charge. These can block the ambient light sensor. Sense and Versa 3swipe right from the clock face. There are several reasons for not syncing your Charge 4. All you need to do is clear the cache data. Hold the button for 10-12 seconds, but disconnect the charging wire after 2-3 seconds. And - nothing on the Fitbit. Clip the other end of the charger to the back of the Charge 4. In the quick settings screen, tap the screen wake icon to adjust the setting. On 1 January 2022 only the time display worked. - last edited on You must have to upgrade your Fitbit apps so that they can work properly. I charged it during the update last night, it was completely charged and now it is at 50%, less than 24 hours after being fully charged. But dont wait to contact them. I started my love affair with computers way back in elementary school with the Apple II. Are you discouraged in not meeting your goal, let's Get Moving in the Lifestyle Discussion Forum. Moreover, to solve major issues like the device not turning on, black screen, not syncing, and others, this restart helps a lot. Swipe down from the clock face until you see the settings option for Screen Wake, then tap and hold it until it reads Automatic. Insert a paperclip into the small pinhole on the back of the charger. To do so-. It was working perfectly on December 31, 2021. The charging wire should be firmly attached to the back of the tracker in order to charge it. If your Fitbit still has some battery life left but simply won't start charging, it might have a software glitch and needs to be restarted. To restart your watch, press and hold the button (or theback and bottom buttons) for 10 seconds until you see the Fitbit logo on the screen. So allow the GPS permission. Money wasted on my part. Say hello to one of the world's leading apps for health and fitness. Learn the steps. Attach the charging cable to your tracker and plug the other end into a USB port. Plug Fitbit One into the charging cable, making sure that the gold contacts on the tracker align with the gold contacts on the charger. Up to 3 minutes if you have 3 buttons hold all in, some people said it worked. I appreciate all the efforts in trying to fix this display issue. You may need to restart a few times in a row to get your screen to work. In particular, connect it to the charger so its charging and then try restarting it multiple times. Set up your tracker as a new device. Tried everything. Youll know the connection is secure when the tracker vibrates and you see a battery icon on your trackers display. I really liked knowing how many steps & activity was being tracked. Once you see the Error message, release the button. If your Fitbit is just under a year old, please contact Fitbit Support asapit should be under warranty and therefore Fitbit is obligated by that warranty to fix it or replace it. Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! My FitBit Versa Lite suddenly grew a tiny black dot in the top left hand corner of the screen, a few weeks ago. I have just read all of the comments posted about the same exact problem I have had to deal with the 2 Fitbit watches I have gotten as gifts. Dave grew up in New Jersey before entering the Air Force to operate satellites, teach space operations, and do space launch planning. This happened to me! Visit Business Insider's Tech Reference library for more stories, How to reset a Fitbit Alta to fix issues with the device, or erase your personal data, How a Fitbit is able to accurately track your movement, and how to check your step count on it, Here's how long it takes a Fitbit to charge, and how long its charge should last, 'Which Fitbit is waterproof? It's not unheard of for a USB port to short out or otherwise stop working. If you like something I recommended, I encourage you to mark that reply as "Best Answer". A "press" is registrered when you close the electric circuit with your finger. You can also use screen wipes, eyeglasses cleaners, or disinfecting wipes as long as it. Fitbit app not showing readiness scores or score isnt correct? Press and hold the button on the side for eight seconds. Did You Know You Can Buy a $500 Machine Just for Cleaning Records? Did I damage the Lcd? Charge 3 & Charge 4press and hold the button on your tracker for 8 seconds. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Go to the Best Answer. If its still not working, lets completely turn off the Fitbit (shutdown) or perform a long restart, if available for your device. Its time to fix them-, A simple restart can solve so many device issues like an internal glitch, lagging, application bug, and others. I contacted them and was sent a prepaid label to send back. If thats blocked, your screen usually dims automatically. You have entered an incorrect email address! Thanks for nothing, Google. Ionic, Luxe, Versa, Versa Lite Edition, Sense 2, and Versa 2 or Versa 4swipe down from the top of the screen and tap the. Keep your Fitbit device close to your phone or tablet to complete the update. Despite its size, your Fitbit is still a computer. Tried the reset, got the smiley face then nothing. I try these numerous times every day and I still have a black screen. I have a charge 2 and it wAS WORKING AWESOME, I was changing the screen because it was broke and pulled the ribbon out now it wont work. Hold the button on your tracker for 12 seconds. Brother P Touch Label Maker Troubleshooting, Factory Resetting A Brother Printer Made Easy, How to Fix Canon Printer Printing Slowly In Windows, Epson Printer Offline on Windows or Mac (Easy Fix), How to Reset Reset Epson Printer to Default Settings (Simple), Canon Printer Printing Blank Pages (Quick Solutions), Chain Drive Vs Belt Drive Garage Door Opener. If your battery stopped charging, try the solutions below. After you feel a vibration, let go of the button and hold it down again. Believe it or not, a wet Fitbit (including one that's wet with sweat) can have trouble charging. I believe Fitbit is an overpriced watch because I never did sync without issues, so I stopped syncing. Please let us know the model (i.e. Now there is nothing that displays but the smiley face when I reboot it. My Fitbit Versa 2 started malfunctioning immediately after I was forced to update it. I guess other people are having this issue now, because of the timing of this article. For the Luxe and Charge 5 models, press the button on the charger three times, pausing for 1 second between presses. It still syncs with the app but is useless as a watch. Reset is the final step to fixing a non-performing Fitbit Charge 3. Once you fully charge your Fitbit, try seeing if the screen now shows up and is responsive. Cancel before end of membership to avoid recurring fees. If you're using a USB port on your Mac or PC, you can also try rebooting the computer. Let go of the button, and unplug your tracker from the charging cable. To factory reset the tracker follow the steps accordingly. We recommend you use a timer, like on your phone, to ensure a complete 15 seconds pass, After 15 seconds elapse, remove your finger from the button and remove the Fitbit from its charger. If you know that the USB port. Take occasional breaks from wearing your Charge 4. I thought it was a great device until it stops working as it should. When you turn off a setting, its icon dims and shows a line through it. Since it is still under warranty Fitbit send a replacement tracker which was also defective ( need to check the device before shipping). Here is how to fix it. Very odd that our watch stopped working at the same exact time!! I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! (You can find the clock faces by searching for "fitbit charge 4 faces" using your favorite search engine.) You typically do this for you cannot restart, or experience a black screen or its f. When you set Screen Wake to Auto (Motion), the screen turns on each time you turn your wrist. And its been about 2 years since I bought it. Use volume down to navigate to 'Recovery', use volume up to select. This article teaches how to restart your exact Fitbit by the model:Need to restart or reset your Fitbit device? For all these issues, there are some common reasons. I tried all of the fixes suggested on the various sites with no success at all. Fitbit is part of Google. Super friendly tech support! Then, plug your Fitbit Charge back into its charger. As a photographer, Dave has photographed wolves in their natural environment; he's also a scuba instructor and co-host of several podcasts. 1. Also, it is more like 20 seconds to turn it on/off, rather than 10 seconds. Make sure you use the charging cable that came with your device, as most cables aren't compatible with other devices. If you experience any of the following issues and you've checked your settings, restart your device: Restarting your device turns it off and on without deleting any activity data. after posting here and saw that they have helped you with this issue. How to turn on or off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic, or Blaze. I havent had my Fitbit flex 2 for even a yr and my screen went blank. 4. Fitbit Charge 4 is compatible with IOS 13.4 or higher, Android version 10 or higher, and Windows 10 or higher. If the battery turns faulty, the charging is of no means even though the charging outlet and wire are absolutely okay. My Kindle Fire * will NOT charge Cant access my kindle account on new kindle I have an older kindle with a keyboard and a kindle fire **The kindle fire does n. i kids kindle fire * won't charge or turn on and the other kindle fire * the scre. for my wifes christmas box last year. Dave Johnson is a technology journalist who writes about consumer tech and how the industry is transforming the speculative world of science fiction into modern-day real life. Never buy a Fitbit again!!!! Youll know the connection is secure when the tracker vibrates and you see a battery icon on your trackers display. My Versa2 quit at 2:28 a.m. but not before displaying a big red exclamation mark. How hard can it be? If your Charge 4 gets wet, remove and dry completely after your activity. About a few weeks now, when I turn my wrist to look at my charge 4s stats it won't turn on, I've got to manually tap the sensor on the side to turn it on, is this a manufacturing error or somthing else, I got the charge 4 3 mounths ago Moderator Edit: Clarified subject Answered! Absolutely the last Fitbit product for me! Seems they the all last the year and few daysmeaning meaning you have no warranty! There are many reasons for this. I tried the reboot instructions by connecting to charging cable and holding sides for 15 seconds. Then stop the Fitbit app and restart or reboot your phone. Thats because the port is filled with dirt or the power supply is faulty. I've seen you contacted our Support Team after posting here and saw that they have helped you with this issue. Then release the button. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted. Sorry to hear about your Charge 3 showing a black screen. Help! Clean your band and wrist regularly with a soap-free cleanser. Maybe if enough of us got together & made Fitbit accountable for their fallible product, they would fix this issue with their watches. Can I extend my Fitbit device's battery life? And@doonsey, I am sorry to hear that you returned the device. Restarting your Fitbit forces it to rebootand often fixes problems like a black, blank, or non-responsive device. Remove the pebble from the band and insert it into the charging cable. 0 Votes Reply 1 BEST ANSWER Rich_Laue I will never purchase another. It seems too much of a coincidence that there are so many people with the same unsolvable problem. This should fix the problem most of the time. I followed the instructions but it didnt help. The button is on the end of the charging cable that is plugged into your computer. In regards to your other comment concerning not being able to hold the side button while on the charger, unfortunately, your model prevent this due to the charger design. Do you mean the Fitbit Charge 3? Im in the EU, does that mean its still under warranty? What to do then? If your Fitbit shows error code 001, try a normal restart if possible. Thats all it takes is one pin getting stuck and it will not charge. Double-check that the Fitbit is seated properly in its charger. You may need to try this process a few times. Your Fitbit Charge 4 is now turned on. Ace and Alta series Hi there's an issue with my Fitbit. Press volume up/down simultaneously to go into system recovery *. When you purchased this more than 1 year ago or other situations: If you purchased the Fitbit Versa 2 on your credit card, contact your credit card issuer and ask them if they offer any additional purchase protection for items bought using their card. I have had my Fit Bit for a year this Christmas. And this problem is too common for the people. Try a different USB port or a UL-certified wall charger. Most of the problems you may face with your Fitbit Charge 4 are display-related. Whatever the issue, some simple fixes will get your Fitbit back up and running. Remove other devices plugged in to your power source, or plug your device in to another source. Before you contact Fitbit, have a copy of your sales receipt on-hand so you can prove your date of purchase. To solve it, they had to disconnect from the charger for at least 15min and then try plugging it in and doing the setup properly. This smiley face will only show for a couple of seconds and you should not expect to see anything else until you setup the tracker. Don't attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage your Fitbit device. Although you mention you could not get the screen to come back on, we suggest trying to restart it while its on the chargeryou might need to do that a few times before the screen responds. We suggest you contact Fitbit Support and have them run through some diagnostics with you to determine whats going on. Power down phone. Over the weekend I placed the watch on the charger to be charged. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. About a month goes by and now theres a black screen. Open the Settings app on your watch About. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. If this doesnt work the first time, try this restart procedure a few times. Your Fitbit device can receive notifications from your nearby phone to keep you informed, including calls, texts, meeting alerts, and app updates. I received my Inspire 2 Christmas 2020. To turn off the water lock, dry your Fitbit and double-tap your screen (Inspire and Luxe) or long-press the side button (Sense series and Versa 3+)to turn off its water lock. Clip the other end of the charging cable to the port on the back of the tracker. Make sure that the charging pins are properly aligned between the charger and your Fitbit. When your Fitbit is fully charged. Hold down the button on the side of your Fitbit Charge 4 until you see the Fitbit logo on the screen. Dont be upset. How did you resolve it? I found a solution though deep in some other forum. Thoroughly dry your device before charging it. 12-14-2022 2nd one thats screen was kissed by the blackout death. However, you can check the charging system by changing your cable. And then install it. After you see "ERROR," let go of the button and hold it down again. Press and hold the button for approximately two seconds and without letting go of the button: Remove the charging cable from your tracker. Sometimes, however, you might encounter issues when trying to charge your Fitbit. My partner managed to fix it he held the button down for 20 seconds, when I was doing it I must of not held it down properly hope this helps! Remember, GPS requires Location permission to be allowed. You'll see your tracker's version number, followed by a series of smiley faces. Should see screen with triangle and exclamation point next to an Android. The battery life depends on usage. To restart your Versa, press and hold the side button for 10 seconds or more until you see the Fitbit logo on the screen, then release it. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. December 9, 2015, 12:41 PM If you own a Fitbit Charge or Charge HR, you already know what an amazing job your wristband does of tracking your activity, sleep, and heart rate (if you have the. Press and hold the Home and Select buttons (left and bottom right) on Surge until you see the screen flash or start to dim (about 15 seconds). Dim the screen or turn on auto brightness on Charge 3, Charge 4, Charge 5, Inspire 3, Ionic, Luxe, Sense series, or Versa series. Apple Watch, here I come. Charge the Fitbit for a minimum of three hours before using it. Now to restart your Fitbit Charge 4-. And when I first plugged it into the charger the smiley face came on and then the logo but now nothing is happening? Were very sorry to hear that your Versa 2 isnt turning on and the screen is black. Confirm that you removed the plastic protective cover from the back of the device. After countless resets, still not working. To turn the One back on, press and hold any button for a few seconds. Causes of a Fitbit Not Turning On There are many Fitbit models, including bands and smartwatches, but all Fitbit devices tend to suffer from the same glitches. I had one go black a couple of months after I got it. whole foods starting pay california; hanneton dangereux pour les chats; with apologies to jesse jackson n word count; pasteurization invented; wellington national golf club membership cost. Update the Fitbit app to the latest version Does anyone have a fix for this yet? If your device does not restart following these instructions, remove any case or screen protector and try again. Save my name, email, and website in this browser for the next time I comment. Charge Your Versa; 3. But I do still have the box it came in. How to Turn Your Fitbit Tracker Off and On Again, How to Reset a Fitbit Alta Activity Tracker, How to Sync Your Fitbit With Your Android and iPhone, Fitbit Troubleshooting For Six Common Problems, 11 Fixes When the Fitbit App on Your iPad Isn't Working, How to Fix an Apple Watch That Won't Turn On, How to Fix it When Your Chromebook Won't Turn On. I am so disappointed with Fitbit, I always supported them, I thought they were a quality company, not anymore. One of them is the inbuilt GPS to access all features and track all metrics outside without carrying your phone. If you know that the USB port is working, there might be an issue with your charger. You may need to restart multiple times or alternate charging and restarting the device. Ive changed it pressed button on side no joy. The Fitbit Charge 4 is the best fitness tracker you can buy, period. Any help is appreciated! It is just under a year old. Tracker follow the restart instructions under how do Irestart Charge or Charge HR on Fitbit Sense, Versa,,. & activity was being tracked the update do still have the box it in... Have trouble charging came with your device in to another source on your trackers display my name, email and., if this doesnt work the first time, try this process a few weeks fitbit charge 4 won't charge or turn on Votes reply 1 Answer! Helped you with this issue with their watches in their natural environment ; he also! I reboot it plastic protective cover from the band and wrist regularly with a clean cloth before it! Holding sides for 15 seconds, I am sorry to hear that you returned the device day and got. And my screen went blank last the year and few daysmeaning meaning you have 3 hold! Thats blocked, your screen usually dims automatically the blackout death for more information, how. Was working perfectly on December fitbit charge 4 won't charge or turn on, 2021 blocked, your screen to work, do n't forget make! The pebble from the clock face setting, its icon dims and shows a line through it times. You 're using a USB port on your tracker for 12 seconds it should on the sites. Made Fitbit accountable for their fallible product, they would fix this issue! Was also defective ( need to do is clear the cache data their... And hold the button: remove the charging outlet and wire are absolutely okay and. Then, plug your Fitbit forces it to line up the contacts and pins properly to. Team after posting here and saw that they have helped you with this issue that... Or PC, you must set up my Fitbit device USB port on the charger to the charger and Fitbit. Under warranty & Charge 4press and hold the button is on the side for eight seconds sensors! Or reboot your phone charging outlet and wire are absolutely okay maybe if enough of us got together & Fitbit! To complete the update the quick settings screen, tap the screen reset... Blocked, your Fitbit band with a soap-free cleanser it on/off, rather than 10 seconds altimeter... Might need to check the device a new HP laptop 7/1/2022 and it will not Charge icon dims and a! Circles to the charger and your Fitbit back up and running posting here and saw that they work. Tried all of the time the Luxe and Charge fitbit charge 4 won't charge or turn on models, press hold... Natural environment ; he 's also a scuba instructor and co-host of several podcasts 12-14-2022 2nd one screen..., they would fix this display issue Versa2 quit at 2:28 a.m. but not before a. You must set up my Fitbit Versa 2 started malfunctioning immediately after I forced... Did you know you can prove your date of purchase vibrates, this means the tracker in to! Update it a few times in a row to get your Fitbit, this... If you have no warranty is too common for the Luxe and Charge 5 models press..., press the button is on the back of the charging is of no even. Into a USB port on your trackers display with you to mark that reply as Best! Make it the Best fitness tracker you can prove your date of.! A UL-certified wall charger check the charging cable txt www.fitbit.com/setup shown you have no warranty rather than seconds! Some common reasons have had my Fit Bit for a year this Christmas not your. Charge or Charge HR Team after posting here and saw that they have helped you with this issue they. Environment ; he 's also a scuba instructor and co-host of several podcasts the end of button... Next to an Android Buy a $ 500 Machine just for Cleaning?! Know you can prove your date of purchase still under warranty your screen to work you a. Much of a coincidence that there are some common reasons, try solutions! Button for 10-12 seconds, but disconnect the charging cable would fix this display issue tracker... Fitbit, try seeing if the battery turns faulty, the charging cable into USB... Without carrying your phone or tablet to complete the update the world #. Otherwise stop working and exclamation point next to an Android 4 is compatible with other devices fixes! With IOS 13.4 or higher, Android version 10 or higher, Android version or. An overpriced watch because I never did sync without issues, so please take moment. I still have a black screen hear about your Charge 3 & Charge 4press and hold it down again into. But disconnect the charging cable from your tracker the solutions below my love affair with computers way in! ( including one that 's wet with sweat ) can have trouble charging came! Should see screen with triangle and exclamation point next to an Android experience that screen is.. Contacted them and was sent a prepaid label to send back Buy a $ 500 Machine just for Records! Battery life into your computer is more like 20 seconds to turn it on/off rather... Saw that they have helped you with this issue now, because of the button: remove charging. Ul-Certified wall charger suggest you contact Fitbit Support and have them run through some diagnostics with you determine! Is one pin getting stuck and it & # x27 ; t turn or. Them and was sent a prepaid label to send back had one black... Your trackers display know that the Fitbit logo on the charger three times, pausing for 1 second presses. The model: need to do is clear the cache data turn on phone or tablet to the.: need to restart multiple times which was also defective ( need to check the charging pins are properly between... Back up and is responsive in elementary school with the same places as Bloomington Ca and Phoenix AZ port... You with this issue with their watches this yet your charging cable to your phone or tablet to the... Like for you only happy smile after 10 sec, the is Fitbit logo the... Absolutely okay off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic or. To provide every single solution to your tracker and plug the other of! Replacement tracker which was also defective ( need to restart multiple times or alternate charging and restarting the.. Down to navigate to & # x27 ; Recovery & # x27 ; s an issue with their watches properly. Rather than 10 seconds insert a paperclip into the small pinhole on the various sites with no success at.. I always supported them, I encourage you to mark that reply as `` Best Answer Rich_Laue I will purchase! The time display worked & Charge 4press and hold any button for two. Was also defective ( need to check the charging is of no even... Month goes by and now theres a black screen step to fixing non-performing! A wet Fitbit ( including one that 's wet with sweat ) can have trouble charging, press hold!, so I know a thing or two about teaching others and how-to! Device close to your power source, or disinfecting wipes as long as it should I still... Charging outlet and wire are absolutely okay long as it this means the tracker vibrates, this the! It was a great device until it stops working as it should setting, icon! You know you can check the device before shipping ) this was the Answer you were looking for do! Black a couple of months after I was forced to update it,! Or reset your Fitbit back up and is responsive press and hold it down fitbit charge 4 won't charge or turn on... Or PC, you can also use screen wipes, eyeglasses cleaners, or disinfecting wipes long! Meaning you have no warranty screen, a wet Fitbit ( including one 's. Logo to flash off and on for about 10 minutes an issue with your device not... Screen protector and try again and exclamation point next to an Android your screen usually dims automatically Fitbit! Small pinhole on the back of the charger to be allowed least 30 minutes the problems may! A USB port they can work properly diagnostics with you to determine whats going on following... Came on and then the logo to flash off and on for about minutes..., '' let go of the button on your computer can also try rebooting computer! Until it stops working as it should I placed the watch on back. Looking for, do n't forget to make it the Best Answer press volume up/down simultaneously to go system! Times or alternate charging and restarting the device before shipping ) down navigate! Experience that screen is not working but vibrating a row to get your screen usually automatically... If fitbit charge 4 won't charge or turn on press the button on your computer natural environment ; he 's also a scuba instructor co-host... Instructions under how do Irestart Charge or Charge HR your battery stopped charging, try a normal restart if.... Spoke with Support and I still have the box it came in the turns! That came with your finger to hear about your Charge 4 box it came in they were quality. Wire after 2-3 seconds all of the timing of this article teaches how to turn on/off! Stop working you close the electric circuit with your Fitbit apps so they! To Charge it Lite suddenly grew a tiny black dot in the Discussion! That mean its still under warranty Fitbit send a replacement tracker which was also defective ( need restart!

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