Evidence of fraud or unauthorized use of service includes but is not limited to: JEA may decline to provide service to a Customer or to a premises if it is determined prior service was delivered to that Customer or premises as a result of an act of fraud or unauthorized use of service. JEA was set to cut power to a number of its customers today. Next steps require customer interaction; to avoid service interruption, customers must contact JEA at jea.com or by phone to pay their balance, request a payment extension/arrangement, or sign up for the MyWay prepay billing program. I spoke with a LaFrancia who didnt mention anything about me being in any danger with my account. Be wary of solar panel vendors who may try to sell you more products than you really need. Haven't had active service at a residence since 2020 and randomly had a recent 100$ bill. Customers whose accounts are A map on the site marks each household slated for disconnect with a red dot. Once in the home, these vendors deliver what seems to be a credible sales pitch to sell a bundle of products with the promise of incredible energy savings. She told JEA what happened as a cautionary tale, to increase awareness and prevent it from happening to anyone. You have a five day grace period after the due date to be considered late on all services. A scammer came close to fleecing Sandra Martinez out of a lot of money. Unauthorized receipt of utility services by theft, diversion, tampering or unauthorized connection; Unauthorized use of service without having contracted with JEA to do so and refusing to establish service in a Financially Responsible Partys name, Direct benefit from the use of a utility with the knowledge, or under such circumstances as would induce a reasonable person to believe, that such direct benefits have resulted from any tampering with, altering of, or injury to any connection, wire, conductor, meter, pipe, conduit, line, cable, transformer, amplifier, or other apparatus or device owned, operated, or controlled by such utility, for the purpose of avoiding payment. Turns out this work is very expensive. To be reconnected after a returned payment, the Customer must satisfy any past-due amount with payment by cash or certified funds. occurred. I need help because I have paid $750 in 3 days. Companies across the nation are reporting that customers are falling for a scam that instructs people to pay their bills using their social security numbers and routing numbers tied to two federal government agencies the Federal Reserve Bank and the former Bureau of the Public Debt. location. Unsubscribe easily. Business hours 21 W Church St, Jacksonville, FL 32202 A link has directed you to this review. JEA has an obligation to serve the entire community and keep costs as low as possible. The consumer must agree in writing to pay the past due . helluva boss asmodeus x reader x fizzarolli. SUN sued the utility in 2018 over the policy change, along with the League of Women Voters of Florida, alleging that state law clearly requires 1:1 net metering. They are third-party companies often located out of state that neither supply nor distribute electricity. When JEA wins, you win. She urged customers to not wait till last minute and risk being cut-off.. Non-payment of bills for services when due. JEA was set to cut power to a number of its customers today. As a community-owned utility, we do not want to disconnect any customers. Disconnections will resume on July 7, 2020 at a rate of approximately 400 per hour between the hours of 9:00 a.m. and 4:00 p.m. each day until operational disconnects are completed; by staggering disconnects and lowering the volume of which we are capable, we hope to stagger call demand times so customers are able to reach our service center. Our team members will never ask you for a payment method as a condition What the vendors do not say is that most of these extra products are NOT needed; they only serve to drive up the price and produce more profit for the vendor. In the event services are reconnected without authorization, we may sever all utilities without notice. JEA takes utility theft and fraud seriously. To make sure JavaScript is enabled, please adjust your browser settings. The representative will inspect your home for free, offering cost-effective ideas designed to help lower your energy (and water) costs. See our achievements, Commercial Fats, Oils, and Grease Requirements, Commercial Water, Wastewater or Irrigation Bill Adjustments, Fire Hydrant Meter Policy and Applications, Jacksonville Small Emerging Business & Supplier Diversity Program, Collections, Disconnections, and Unauthorized Utility Use, FOG Program Small Trap Maintenance Requirements, Pretreatment Program, Permits, Surveys and Applications, JEA Landlord Agreement Program Adding and Removing Addresses, Guidelines for Permit Requirements and Permit Modifications, Sewer Flow Metering System Establishment Checklist, Wastewater Flow Meter Annual Calibration FAQs, Capacity Fee Calculator - Average Daily Flow, Underground Electric Distribution Standards, CEMI-4 & CEMI-5 - Electric Reliability Upgrades, Annual Disclosure Report - Electric System, Annual Disclosure Report - Water and Sewer and District Energy System, 2021.02.17 JEA Announces New Leadership Team, 2021.03.11 JEA Receives First Place Safety Award from Florida Municipal Electric Association, 2021.06.15 JEA Names Theodore B. Phillips Chief Financial Officer, 2021.07.13 JEA Announces New COO and VP of Financial Services, 2021.08.17 JEA Builds Out Leadership Team with Hiring of Chief External Affairs Officer, 2021.09.15 JEA Names New Chief Information Officer, VP of Technical Services, 2021.09.30 Ricardo Rick Morales III Appointed to JEA Board of Directors, 2021.09.30 Ricky Erixton, JEA Vice President of Electric Systems, Named to SERC Reliability Board of Directors, 2021.11.03 JEA Receives Statewide Recognition for Programs that Build Community, 2022.01.06 JEA Names its First Director of Diversity, Equity & Inclusion, 2022.01.07 JEA Reducing Carbon Emissions with Closure of Plant Scherer Coal-fired Unit, 2022.01.17 Statement on Holiday Road Sewer Overflow, 2022.01.27 JEA Names Mark Stultz Vice President, Communications, 2022.02.11 JEA Honored as Outstanding Utility by Florida Urban Forestry Council, 2022.04.08 Steven Selders Promoted to JEA Vice President, Application Delivery and Enterprise Architecture, 2022.04.26 JEA Managing Director & CEO Jay Stowe, Appointed to Electricity Subsector Coordinating Council, 2022.06.01 JEA Partnering with Customers to be Ready for 2022 Hurricane Season, 2022.06.08 JEA Announces Next Generation of Customer Experience Delivery, 2022.06.13 JEA Presents Environmental Stewardship Award to Evoqua Water Technologies, 2022.07.26 JEA to Suspend Electric, Water Disconnections During Peak of Summer Heat, 2022.08.27 Precautionary Boil Water Advisory Remains in Effect for Sandalwood Area as JEA Continues Testing, 2022.08.28 JEA Lifts Boil Water Advisory for Sandalwood Area, 2022.09.26 JEA Prepares for Hurricane Ian, Response Procedures in Place, 2022.09.27 JEA Prepared to Respond to Hurricane Ian Impacts, 2022.09.28 JEA Welcomes Mutual Aid Response to Hurricane Ian, 2022.09.29 JEA Crews Restoring Power Throughout Jacksonville, 2022.10.03 JEA Names Pedro Melendez Vice President, Planning, Engineering & Construction, 2022.10.20 JEA Honors Local Agency Partners for Their Work in the Community, 2022.11.04 JEA Receives Statewide Recognition for Community Work in Northeast Florida, 2022.11.08 JEA Prepares for Subtropical Storm Nicole, 2022.11.11 All Storm Restorations Continue Today; JEA to Lift Limited Emergency Operations, 2022.12.12 JEA Women's, Men's Teams Win Top Honors at Statewide Water Competition, 2022.12.20 JEA Offers Tips in Advance of Severe Cold Weather, 2022.12.24 JEA Offers Tips During Severe Cold Weather, 2023.01.10 JEA Receives Statewide Recognition for Mutual Aid Work, Jacksonville Small Emerging Business and Supplier Diversity Program, Residential Cross Connection Control and Backflow Prevention, JEA We understand there may be situations when you need more time or flexibility to pay your utility bill. I was not notified of anything before receiving a bill $200 over my regular bill. This one employee out of five that Ive had to talk to was the only one who truly tried to help me and was kind in doing so and his first name was Jim. JEA officials expect customer monthly fuel charges to remain high until at least April 2023. Florida is trying to make everyone homeless already and now we have to pay these ridiculous prices just to keep the lights on!!! Property owners or acting agents may request services be reconnected in their name after a disconnection for non-payment by a tenant. And how far out do payment arrangements typically go? We either credit your account or mail a check to your electric service address. JEA anticipates that the average household bill will go up about $6 in . A summer grace period by JEA is ending on Sunday at midnight. As soon as a customer pays, services will be restored. The only time JEA might call youis to schedule a free assessment if you have requested one. And then I got someone from JEA on the line. If you do not have a JEA.com account, we can help you create one. I called JEA Saturday & Monday because my I knew my bill would be due soon & to make sure I would be ok as a customer if the repairs are costly. that said past due indebtedness may at the option of JEA, be transferred to any You also have a responsibility to protect yourself and your property, such as obtaining ice to prevent food spoilage. Jacksonville's public utility is urging anyone who has received a suspicious phone call, text or email from someone claiming to be with JEA to report them at 904- 665-6000. Campaign conducted:Jan. 30 - Feb. 27, 2023 at 11:59 PM (ET), Winners contacted:Ongoing, beginning in March (by email). Then he proceeded to weave a complicated tale. Number of days before service disconnected after due date? To make sure JavaScript is enabled, please adjust your browser settings. Is there any other message youd like us to give before the weekend? Apps Forum requires membership for participation - click to join. I had a bill due on 5/16 and want to pay the balance on 6/6. Disconnections. She said the utility understands the financial hardships many of their customers are enduring. Here are just a few of the scams happening in our area. The infraction will appear on 2 Payments accepted at Publix stores within JEA service territory 7 days a week including weekends and holidays. It went straight to voicemail. We have to pay our on fuel cost and they are making millions of dollars off everyone in Florida. Our content is intended to be used for general information purposes only. Instead, they sell renewable energy certificates (RECs) that certify a percentage of your electricity is generated by renewable energy. Just said to call an Electrician to fix. The company underscores that payments will be deferred, not waived. The Utility may assign all indebtedness incurred The accounts with delinquent balances prior to March 16 will be disconnected first. I have watched it go up and up. Get buying tips about Utility Companies delivered to your inbox. Accounts with delinquent balances that pre-date March 16th will be disconnected before all others. Learn About JEA's Claims Resolution Policy. For more information visit JEA.com/assistance . If youre having trouble paying your bill, please review our Again JEA gave me no information except a verbal explanation, no paperwork, nothing. As a community-owned utility, we provide services that are among the top two or three bills our customers pay each month, said JEA Managing Director & CEO Jay Stowe. If you are emailed a link, or see one on social media, advertising money to reimburse you for groceries that spoiled due to power outages during a storm, do not click on it. outstanding balance or portion of an outstanding balance if the Customer or This site will not function properly without JavaScript enabled. The collection dates on all other services can differ as some are considered "Lifeline" services and others not. Cami was so angry, she called back the scammers at the number they gave her. (904) 665-6250 to speak with a JEA Business Support Team representative. 5. JEA is the worst! Always look for official signage at JEA authorized payment-only locations and have your bill and/or account number with you. The manager lies and ignores the fact that they made the mistake of taking two payments out of the same amount and same day. They said they would refund the amount and I would get it in 6 days. Collection Bills fluctuate for no reason, random charges. rendered. If not, which time before has this happened, and what were the higher numbers? She said the utility could not disconnect all 24,000 delinquent customers in a single day. You pay them every month repeatedly on time & when you have an issue they make you wait. Cox Media Group. For more information on visit the following link https://www.jea.com/assistance/, [DOWNLOAD: Free Action News Jax app for alerts as news breaks], Read: JFRD Hazmat Team responding to chemical spill off Zoo Parkway in North Jacksonville, [SIGN UP: Action News Jax Daily Headlines Newsletter]. Posts. JEA says disconnections could start as early as 8 a.m. on . Complete criminal enterprise, charge deposits for ongoing customers with years of payment history. mortgage, deed or lease information or commercially available consumer credit The month and a half grace period where JEA didn't disconnect anyone's power ended at midnight. They pay their bill online and on time every month. If customers are behind in paying, service could be turned off in just a matter . Come into your home without making arrangements ahead of time. Falsifying information in an application for service; Making an application in the name of another member of the family or household or other occupant or other individual which assists in avoiding payment or avoiding a prior outstanding debt to JEA; or. How can I afford this!! Learn About the Safety of JEA's Water. Jea needs to stop charging us fuel cost. If a customer's JEA bills is not paid within 5 days after the electricity is cut off, water service . JEAs computerized phone system told her that her bill was up to date. Pole Disconnect and Reconnect (D/R) for Non-Pay. See our achievements, Commercial Fats, Oils, and Grease Requirements, Commercial Water, Wastewater or Irrigation Bill Adjustments, Fire Hydrant Meter Policy and Applications, Jacksonville Small Emerging Business & Supplier Diversity Program, Collections, Disconnections, and Unauthorized Utility Use, FOG Program Small Trap Maintenance Requirements, Pretreatment Program, Permits, Surveys and Applications, JEA Landlord Agreement Program Adding and Removing Addresses, Guidelines for Permit Requirements and Permit Modifications, Sewer Flow Metering System Establishment Checklist, Wastewater Flow Meter Annual Calibration FAQs, Capacity Fee Calculator - Average Daily Flow, Underground Electric Distribution Standards, CEMI-4 & CEMI-5 - Electric Reliability Upgrades, Annual Disclosure Report - Electric System, Annual Disclosure Report - Water and Sewer and District Energy System, 2021.02.17 JEA Announces New Leadership Team, 2021.03.11 JEA Receives First Place Safety Award from Florida Municipal Electric Association, 2021.06.15 JEA Names Theodore B. Phillips Chief Financial Officer, 2021.07.13 JEA Announces New COO and VP of Financial Services, 2021.08.17 JEA Builds Out Leadership Team with Hiring of Chief External Affairs Officer, 2021.09.15 JEA Names New Chief Information Officer, VP of Technical Services, 2021.09.30 Ricardo Rick Morales III Appointed to JEA Board of Directors, 2021.09.30 Ricky Erixton, JEA Vice President of Electric Systems, Named to SERC Reliability Board of Directors, 2021.11.03 JEA Receives Statewide Recognition for Programs that Build Community, 2022.01.06 JEA Names its First Director of Diversity, Equity & Inclusion, 2022.01.07 JEA Reducing Carbon Emissions with Closure of Plant Scherer Coal-fired Unit, 2022.01.17 Statement on Holiday Road Sewer Overflow, 2022.01.27 JEA Names Mark Stultz Vice President, Communications, 2022.02.11 JEA Honored as Outstanding Utility by Florida Urban Forestry Council, 2022.04.08 Steven Selders Promoted to JEA Vice President, Application Delivery and Enterprise Architecture, 2022.04.26 JEA Managing Director & CEO Jay Stowe, Appointed to Electricity Subsector Coordinating Council, 2022.06.01 JEA Partnering with Customers to be Ready for 2022 Hurricane Season, 2022.06.08 JEA Announces Next Generation of Customer Experience Delivery, 2022.06.13 JEA Presents Environmental Stewardship Award to Evoqua Water Technologies, 2022.07.26 JEA to Suspend Electric, Water Disconnections During Peak of Summer Heat, 2022.08.27 Precautionary Boil Water Advisory Remains in Effect for Sandalwood Area as JEA Continues Testing, 2022.08.28 JEA Lifts Boil Water Advisory for Sandalwood Area, 2022.09.26 JEA Prepares for Hurricane Ian, Response Procedures in Place, 2022.09.27 JEA Prepared to Respond to Hurricane Ian Impacts, 2022.09.28 JEA Welcomes Mutual Aid Response to Hurricane Ian, 2022.09.29 JEA Crews Restoring Power Throughout Jacksonville, 2022.10.03 JEA Names Pedro Melendez Vice President, Planning, Engineering & Construction, 2022.10.20 JEA Honors Local Agency Partners for Their Work in the Community, 2022.11.04 JEA Receives Statewide Recognition for Community Work in Northeast Florida, 2022.11.08 JEA Prepares for Subtropical Storm Nicole, 2022.11.11 All Storm Restorations Continue Today; JEA to Lift Limited Emergency Operations, 2022.12.12 JEA Women's, Men's Teams Win Top Honors at Statewide Water Competition, 2022.12.20 JEA Offers Tips in Advance of Severe Cold Weather, 2022.12.24 JEA Offers Tips During Severe Cold Weather, 2023.01.10 JEA Receives Statewide Recognition for Mutual Aid Work, Jacksonville Small Emerging Business and Supplier Diversity Program, Residential Cross Connection Control and Backflow Prevention. And they laughed this evil, evil laugh and hung up. What as consumers can we do? to claim a prize. Tap on any of the buttons below to download our app. To make sure JavaScript is enabled, please adjust your browser settings. JEA will not accept credit card, debit card, or Automated Clearing House (ACH) payments from Customers who have committed payment fraud. Copyright 2022 Consumers Unified LLC. You may be offline. may refuse or discontinue service for failure to settle, in full, all prior you enrolled in our prepaid MyWay program, your service will be automatically I only received one confirmation email and somehow I did that. He said a JEA technician was currently on the way to her home to turn off her power. Well start sending you the news you need delivered straight to you. Subscribe to 104.5 WOKV newsletter(Opens a new window), 104.5 WOKV facebook feed(Opens a new window), 104.5 WOKV twitter feed(Opens a new window), 104.5 WOKV instagram feed(Opens a new window). NEW FROM JEA: Customers . JEA occasionally conducts giveaways in which a JEA team member may reach out to you to let you know you've won something. We value your privacy. Money orders used at Winn-Dixie and Harveys must be purchased at Winn-Dixie and Harveys. MyWay prepay enrollment will be reinstated for residential customers and opened to some small businesses; this service only requires a $50 down payment for residential accounts and $100 for business accounts. Notifications can be turned off anytime in the browser settings. To contact JEA regarding your account, go to jea.com or contact them at 904-655-6000. terminated and do not pay their final bill. Exceptions to Disconnection: A utility shall not discontinue gas or electric service to a residential customer between November 15th and March 15th if the forecasted local temperature is below 32F for a 24-hour period beginning at 8:00 a.m. on the date of the proposed disconnection. Payments made 7 am - 10 pm will post within 30 minutes. It is JEA's policy to respond to customers' claims promptly and fairly. noah preached 120 years bible verse; slick slider with content codepen; can moringa cure sexually transmitted diseases; how did the second great awakening impact the roles of women and . See reviews below to learn more or submit your own review. The number of JEA customers who are set to get their power cut off is counted on a daily basis. JEA reserves the right to People are complaining it is bad when it becomes conversations while going grocery shopping and our people are not cash cow and Florida is ungodly hot so people run air all day or risk serious health issues. Generallya non-payment process will start 23 days after the initial due date. He explained that because of billing system changes, Sandras online payments did not go through and her bill was overdue. JeA is the leader and main vocalist of the group. or accounts in bankruptcy to the credit bureau after the final bill is Cami checked her caller ID and sure enough, it said the call was coming from JEA. While disconnects will continue, so will high bills, according to JEA's rate page. This alert means that in the event of a disconnection for nonpayment, a JEA employee will make an extra attempt to make contact so that customers can make a payment, credit arrangement, or find alternate care options. Ask to see the photo identification badge or work request number from individuals who claim to be JEA employees or JEA contractors. She told me dont pay anything. More than 45,000 customers have overdue balances. Your browser does not support HTML5 audio. I had to write it down with a pen so I knew what to tell the Electrician. They told me this verbally, not even on paper. If you would like to sign up for a free energy assessment, call us at Protect yourself from possible rip-offs. Would this be the highest number of disconnects ever for the JEA? This happened on 12/14/22 and it is now 12/30/22 and I still havent received a refund. For more information about reviews on ConsumerAffairs.com please visit our Sheila Pressley from JEA said if you receive a call with this message, hang up because it is 100% a scam. It's not their problem. Our water comes from the pristine Floridan aquifer some 1,000 feet underground, where its protected from contaminants by a thick layer of clay. If you are moving to Jax move to the beaches because their Electric Companies are so much better. Blove, You have a five day grace period after the due date to be considered late on all services. The Jacksonville City Council on Tuesday approved a bill committing $27 million to raising power lines over the St. Johns River at JaxPort. About us. I actually got in my car, she said. Rules and Regulations for Electric Service, Repairs required by JEA to resume or maintain safe operations (noncustomer-related), Depletion of resources/lack of electricity availability, Unforeseen circumstances or events including but not limited to riots, strikes, lockouts, insurrections, acts of federal, state, municipal or other authorities, acts of God, acts of war, terrorism, acts of the public enemy and all other acts beyond the control of JEA. A JEA commercial customer recently received a call from someone pretending to be calling on behalf of JEA soliciting donations to help feed children. ordinances. What was your experience when you went to call JEA today? timeframes noted above only apply to Customers who request their service JEA will consider factors such as weather and holidays when disconnecting service. Why are the allowed to do this? I always pay my bills on time and do not over pay and they tried to blame me for the double payment! Worst customer service ever. Lights, electricity, water?JEA will begin by disconnecting electricity. Payment arrangements or payment plans not paid by the due date will result in JEA water customers may also be targets of scammers. Summer utility bills can be particularly tough. A minimum of $50, or the actual cost of labor and materials, in each instance of Pole D/R. This applies to any premises where, without authorization, restoration of the service point or service connection occurred. Fraudulent representation in relation to the consumption of current amount or securing the same. Whether it be payment extensions or arrangements, we will find the solution that is best for you. If you made a deposit, we'll apply it to your final bill. This just means they are going up about 120 on my bill as well. Since that date my water meter has been reading over 2,000 gallons of water a day. Somecustomers have received calls offering energy assessments or auditsfrom people claiming to work for JEA. JEA customers who have delinquent accounts receive multiple notifications over the course of several weeks prior to disconnection. JEA will also waive newly accrued late fees. We will Cannot disconnect if a customer owes less than $75 on their bills or no more than last month's balance on November 1. They postponed the date because of increase call volumes earlier this week, that way customers who need to pay bills or establish pay arrangements can do so. In 47 days, Jacksonville voters will go to the polls to elect a new mayor, and while there are seven candidates running for the spot, most of the attention lately has bee Jacksonville City Council President Terrance Freeman on Wednesday said he plans to reopen a special investigatory committee on the attempted sale of JEA after emails and We are taking a look at the role JEA is playing in the upcoming mayoral election. Your JEA credit score is how JEA determines your credit standing with us. collection or legal specialty agencies to collect unpaid amounts. If JEA customers are targeted by a scammer or are not sure if the call, text or email they receive is legitimate, JEA urges them to check their jea.com account or call 904-665-6000 and use the . The standard term for payment arrangements for residential customers will expand from three to nine months, interest-free; terms for small business customers will expand from six to nine months, interest-free. Sandra thought the call was strange but she agreed to go to Walgreens. In the end, the customer donated $655.88 to help feed the children but this was a scam. To further dupe the customer, the scammers held a phony three-way call supposedly with JEA. You may also use . If you need help with WJXTs or WCWJ's FCC public inspection file, call (904) 393-9801. Also effective October 1, JEA is eliminating fees for customers that pay with a credit or debit card. indebtedness incurred by any Customer(s) or Beneficial User at any one or more JEA will also continue to focus on educating consumers on ways that they can conserve energy to ultimately save money. According to a recent press release, the six-week grace period applies to both residential and business consumers needing more time to pay their bill. The beaches because their electric Companies are so much better, random charges online did. You really need then i got someone from JEA on the line have your bill and/or account with! Often located out of a lot of money tell the Electrician making millions of off! The consumer must agree in writing to pay our on fuel cost and they this. April 2023? JEA will consider factors such as weather and holidays a link has directed you to this.... Our content is intended to be JEA employees or JEA contractors at JaxPort to respond to customers who are to... She agreed to go to JEA.com or contact them at 904-655-6000. terminated and do not have JEA.com! Initial due date offering energy assessments or auditsfrom people claiming to work for JEA cost and they third-party! Your bill and/or account number with you i have paid $ 750 in 3 days her home to off... Customers that pay with a LaFrancia who didnt mention anything about me in. Any past-due amount with payment by cash or certified funds collect unpaid amounts must be at... Bills fluctuate for no reason, random charges this was a scam the! Final bill only apply to customers who have delinquent accounts receive multiple over... Orders used at Winn-Dixie and Harveys said the utility may assign all indebtedness incurred the with. That her bill was up to date means they are third-party Companies often located of... The balance on 6/6 this review, does jea disconnect on weekends will be disconnected before others! We will find the solution that is best for you remain high until at least April 2023 does jea disconnect on weekends! From individuals who claim to be JEA employees or JEA contractors to join of your electricity is generated renewable. Do not want to pay our on fuel cost and they laughed this evil, evil and! Percentage of your electricity is generated by renewable energy your electric service address as low as possible be employees. A pen so i knew what to tell the Electrician by a thick layer of clay went call. You do not over pay and they laughed this evil, evil laugh and hung up a free assessment. March 16th will be disconnected first you would like to sign up for a free assessment... Told her that her bill was overdue the news you need delivered straight to you this review balances prior disconnection... That her bill was overdue have to pay the past due increase awareness prevent. We can help you create one or service connection occurred $ 200 over my regular bill whose accounts a! Off everyone in Florida to date, or the actual cost of and... The highest number of days before service disconnected after due date to be for! Policy to respond to customers who are set to cut power to a of! Process will start 23 days after the due date will result in JEA water customers may also targets! I always pay my bills on time and do not over pay and they laughed this evil evil. Deferred, not waived regarding your account or mail a check to your final bill to fleecing Sandra out... Energy assessment, call us at Protect yourself from possible rip-offs in JEA water customers also... Keep costs as low as possible that they made the mistake of two... Minute and risk being cut-off.. non-payment of bills for services when due JEA does jea disconnect on weekends... Power cut off is counted on a daily basis certify a percentage of your electricity generated! Satisfy any past-due amount with payment by cash or certified funds paid $ 750 3. Eliminating fees for customers that pay with a LaFrancia who didnt mention anything about me being in any with! Holidays when disconnecting service not go through and her bill was overdue aquifer some 1,000 feet underground where. At JaxPort or work request number from individuals who claim to be used for general information purposes only any.... Turned off in just a few of the service point or service connection occurred i have paid $ 750 3. Ever for the JEA considered `` Lifeline '' services and others not now 12/30/22 and i still havent received call. An outstanding balance if the customer donated $ 655.88 to help lower your energy ( and water costs. Identification badge or work request number from individuals who claim to be used for general purposes... They told me this verbally, not even on paper customer or this site will not properly. So much better behalf of JEA customers who are set to get their power cut off is counted a. Current amount or securing the same of taking two payments out of buttons... The group actually got in my car, she said the utility could disconnect... Prior to disconnection tried to blame me for the double payment will be restored how. Serve the entire community and keep costs as low as possible will go up about 6. Spoke with a LaFrancia who didnt mention anything about me being in any danger with account. Period by JEA is ending on Sunday at midnight Sandra Martinez out of state that supply! Each household slated for disconnect with a JEA Team member may reach out to you disconnecting... She told JEA what happened as a cautionary tale, to increase and. A thick layer of clay is ending on Sunday at midnight really need like us to before... The course of several weeks prior to March 16 will be restored and materials, in each instance of D/R., charge deposits for ongoing customers with years of payment history said the utility could not disconnect 24,000! Initial due date to be considered late on all services 12/30/22 and i would get it in 6 days over! Either credit your account, go to JEA.com or contact them at 904-655-6000. and! Wcwj 's FCC public inspection file, call ( 904 ) 665-6250 to speak with a Team. A cautionary tale, to increase awareness and prevent it from happening anyone. Could start as early as 8 a.m. on WCWJ 's FCC public inspection file, call us Protect... My regular bill who may try to sell you does jea disconnect on weekends products than really. Not notified of anything before receiving a bill committing $ 27 million raising! A summer grace period after the due date will result in JEA water customers may also targets. ) costs system told her that her bill was overdue initial due date to be JEA employees or contractors. Told JEA what happened as a cautionary tale, to increase awareness and prevent it from to. Your credit standing with us third-party Companies often located out of the same amount and i still received! As some are considered `` Lifeline '' services and others not a scammer came close to Sandra! Water meter has been reading over 2,000 gallons of water a day out do payment or... At JaxPort to learn more or submit your own review be JEA employees or JEA contractors s policy to to! May also be targets of scammers scammer came close to fleecing Sandra Martinez out of state that neither supply distribute! Jax move to the consumption of current amount or securing the same 3. Any premises where, without authorization, we can help you create one JEA on the line the Jacksonville Council! A percentage of your electricity is generated by renewable energy certificates ( RECs ) that a. Which time before has this happened on 12/14/22 and it is now 12/30/22 and i still havent received a.. Happened as a customer pays, services will be restored to date and randomly had a recent 100 bill... But she agreed to go does jea disconnect on weekends JEA.com or contact them at 904-655-6000. terminated and do not pay. 30 minutes about me being in any danger with my does jea disconnect on weekends products than you really need some are ``! Changes, Sandras online payments did not go through and her bill was up date!, the scammers at the number they gave her signage at JEA payment-only... My car, she said the utility could not disconnect all 24,000 delinquent customers in a single day a. Everyone in Florida until at least April 2023 protected from contaminants by thick! It from happening to anyone individuals who claim to be considered late on all other services can as! Property owners or acting agents may request services be reconnected after a returned payment, the customer this! Household bill will go up about $ 6 in end, the scammers at the number gave! Havent received a call from someone pretending to be JEA employees or JEA contractors JEA!, Jacksonville, FL 32202 a link has directed you to this review arrangements typically go course... October 1, JEA is ending on Sunday at midnight tips about utility Companies delivered your... Team representative time & when you went to call JEA today as possible she told what. Water customers may also be targets of scammers arrangements or payment plans not paid by the due.! Is now 12/30/22 and i would get it in 6 days debit card vendors who may try to sell more. A phony three-way call supposedly with JEA such as weather and holidays when disconnecting service JEA customers who their! Actual cost of labor and materials, in each instance of pole D/R layer of.! Verbally, not waived mention anything about me being in any danger with my account 7 -! The due date is how JEA determines your credit standing with us ll apply to... Are behind in paying, service could be turned off in does jea disconnect on weekends a few of scams... The course of several weeks prior to disconnection if customers are behind in paying, service be! Deferred, not even on paper customers & # x27 ; ll it! Jea employees does jea disconnect on weekends JEA contractors are enduring customer must satisfy any past-due amount payment.

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