This only includes shipping, customs/duties fees are the responsibility of the customer. Take pictures of any damage that is found, and date the images when possible. Get Quote. Full directions for changing the battery can be found in the user manual, or online by clicking your bike below, then clicking User Manual. The warranty on components and frame does not cover wear and tear, failure and malfunctions due to abuse, neglect, improper care or maintenance, damage from accidents, crashes, improper use or modifications to any part of the bike. Shipping charges included in the Purchase Price of the Merchandise are non-refundable. Get Quote. This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. If a component is deemed to be defective or damaged without user error or other improper use, QuietKat will assist in replacing that part. The video must show the rim spinning, not just the tire. If the return is accepted, Ecotric will issue a pre-paid shipping slip to you by email. Sponsorship Form can be found by clicking. X-Treme does not pay the shipping fees to return the batteries to us however we will pay to ship the batteries back to you. Qty. The battery is rated for 800 charging cycles before it should be replaced. . It is the customers responsibility to know the legality of the products ordered in their country. However, parts and labor will be charged if the issue is not quality related. It is so expensive it makes more sense to buy another CCX for under $1000 more. Shipping only, customs & duties are paid by the recipient. If unit is shipped within 48 states by freight but picked up at the terminal or to a commercial business address that has a loading dock. The warranty is exclusively offered to the original purchaser. The original shipping costs paid by the customer would not be refunded. For your safety, it is not recommended that you buy a boxed bike (i.e. Batteries, motors, display and controllers damaged as a result of power surges, use of improper chargers, damage, neglect including moisture or improper maintenance are not covered under warranty. Shipping costs are included with any unit going ground to the lower 48 states. The bike must be returned to us in perfect condition, unused other than a reasonable test ride of <10 miles, free from dust, dirt and scratches, worn tires and damaged components etc. Check for rattling. If you would like to speak to a technician by phone, include your phone number on the ticket and request the technician to contact you. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. . Next contact your bank. Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer/store will refund you. AmericanElectric does not offer this warranty on products purchased from second-hand sellers, non-authorized AmericanElectric dealers, products purchased used, products purchased via outlet centers, etc. Easy to swap batteries is one of the many advantages of owning a Jupiter Bike. 4 if you have questions or problems with this procedure. We hereby inform the buyer that Green Bike Electric Motion LLC is not responsible for any liability that may occur which could possibly apply to the product and / or its user due to the usage of the product and that the customer alone is solely responsible for third party insurance and / or other insurance as required by the nature of the particular product. Be sure to keep all your packing materials including the pallet. Any and all pre-orders that are canceled prior to shipping are only eligible for a 75% refund of the total order price. Jupiter Bike Discovery X5 Battery 36v Lithium Ion 5.2 Ah by Jupiter 1 review $214.00 Quantity Add to cart Description Spare battery for Discovery and Discovery X5 Electric Bikes. EW-01, EW-02, EW-07, EW-08, EW-11, EW-19, EW-20, EW-21, EW-29, EW-32, EW- 36, EW-37, EW-38, EW-42, EW-44, EW-46, EW-52, EW-54, EW-66, EW-72, EW-74, EW-77, EW-88, EW-REMO. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. Please make sure the phone number you entered at checkout is a good number to contact you at. We're so confident in our pricing that we will match or beat any other site's pricing upon request at the time of purchase. The reimbursement will be processed as a refund towards the original form of payment. ECOTRIC will send a replacement part at our expense and will work with you to fix the issue.Please note that for warranty issues,the customer is responsible for the cost of labor to install warrantied components, however, we will cover the Shipping costs of warranty parts. 10 reasons to buy. Parts such as brake pads, spokes, hand grips, cables and housing, tires, tubes, and chains will not be warrantied unless defect or damage upon arrival. A 1% fee is added for every mile over 10 miles on the odometer. All purchases made through authorized QuietKat retailers are subject to the dealers return and refund policies. Throttle vs. X-Treme offers a standard ONE Year limited warranty against manufacturer defect and workmanship on bicycle & scooter components and a Lifetime frame warranty of all X-Treme Bicycles that are purchased directly from X-Treme or an X-Treme authorized Dealer. Limited WarrantyELECTRIC WHEELS products are warranted to the original retail purchaser, when purchased directly from an authorized ELECTRIC WHEELS reseller, to be complete and free from defects in materials and workmanship in the frame and components, except for tires and inner tubes and batteries, for a period of: All electric scooters: 30 days from the date of purchase, EWHEELS branded electric bicycles and Mobility scooters :90 days from the date of purchase. Labor and shipping is not included. All fees will be covered by the flat rate fee. We understand problems occur, and solutions are required; that is why we offer AmericanElectrics Premium Warranty for all of our products. Check for holes, water stains, and tears. The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process. No returns after 30 days of receivingparts. IMPORTANTIf there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. Port/pier/dock deliveries are also subject to additional shipping. Battery: 36 V 5.2 Ah (removable and replaceable) Range: Realistically around 12-18 miles, advertised max of 30 miles. AmericanElectric does not pay shipping fees for incoming batteries; however, we will pay to ship replacement batteries to you. Valid warranty claims will be processed through NAKTO E-BIKEwithin one year of initial purchase. This service relies on FedEx Ground, so we do not ship to P.O. Then the six pin scooter plug works ok for the 5 small motor wires. Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. The Sinch's stem allows for 5" of adjustability to suit this range of rider heights. For parts shipments, please contact Customer Care for a quote. Before sending your return shipment, please remove all extra labels from the outside of the package. Always keep receipts from any services performed to the vehicle by an authorized distributor or service center. If you customize and/or make changes to the classification of your electric bike, contact info@wildsyde.com to receive new classification stickers and adhere to all state, county, and local laws accordingly. Clearly print your RMA # on the return shipping label on the outside of the box. It must be fully padded in the original packaging and must include all items that were received with the bike, such as charger, keys, lights and all hardware etc. No returns after 14 Days of receivingthe Bike. If you wish to ship to Alaska, Hawaii, or Canada give us a call or contact info@electricbyke.com via email. If you havent received a refund yet, first check your bank account again. We have sourced all Bikonit e-bike components from reliable suppliers such as Bafang, RST, LG Chem, Sram, Sturmey Archer, Tektro, Kenda, Maxxis, SR etc. Know your laws before you go biking. ElectricByke.com is an authorized dealer for all of the brands on our website. Standard Shipping & Handling fees will apply to all orders placed for warranty parts and/or products and will be charged to the customer/warranty claimant at the time said parts and/or products are shipped from ELECTRIC WHEELS. Deformation or cracks due to the wearing or material fatigue of parts under normal Use. ________________________________________________________________, REVOLVE WARRANTY, REFUNDS AND RETURNS POLICIES. These issues might include things like: change of mind on color, sizing issues, not happy with bike or certain features, etc. You wanted it. If a defective part is found during the warranty period and the customer notifies us immediately, the seller will repair or replace the part based on his sole discretion. Returns for unapproved warranty claims or unapproved TRW returns are subject to a 20% fee. 12 Month(ONE YEAR) Limited Warrantyfor Components (excluding Batteries)(EFFECTIVE JUNE 1ST 2018)&LifetimeFrame Warranty(EFFECTIVE APRIL 20TH 2014). We do not refund original shipping charges for goods that are refused for delivery at customs. The Jupiter Foldable Electric Bike is a smart battery-powered bicycle that folds up to fit in a backpack and connects to your phone to display battery life, direction, and speed. With 750W peak wattage available, riders felt the Sinch delivered plenty of power on demand. For any questions about your warranty or to make any claims please contact EMOJO bikes at: Phone:949.878.1518 Email:info@emojobike.comorsupport@emojobike.com Address:15375 Barranca Pwky. You can wake the cells up by following these steps: Another reason for your battery to not charge is a faulty charger, but this is much more rare. Frame & fork warranty does not include impact damage, scratches, dents, corrosion, bends, paint fades, modifications or wear and tear. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding our electric bicycles. All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. Description Warranty & Returns Shipping Why Buy From Us? Your sales receipt will be required for registration. Damage due to external forces, such as traffic accidents, collisions, impacts, being caught between large objects, transportation damage, misuse, falling over, falling into roadside ditches, other accidental collisions, or any other unavoidable factor. If the shipment is shrink or stretch wrapped, make sure the wrap hasn't been cut and pieces removed. Malfunctions due to any of the following conditions or causes are not covered in the warranty (the owner will be charged): NEW BIKE SERIAL NUMBER AND FRAME SERIAL NUMBER. 3.7 3.7 out of 5 stars (28) $299.99 $ 299. This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. Starting at: $ 1,295.00. If you refuse shipment and have not received an RMA Number (Return Merchandise Authorization Number) from either electricbyke.com or the manufacturer of your product prior to refusing shipment (akaRefusing Delivery), then the return policy will apply AND you will not be refunded for the original shipping costs. If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card. Defective or shipping damaged merchandise will be refunded 100%. 12 V Exide Vrla Bikerz Acid Lead Batteries 1,250. To access our technical support department click on this linkhttps://support.x-tremescooters.com/. Contact Jupiter Bike Tech Support at 813-609-2453 opt. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender. Please be prepared to supply the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. Original proof of purchase will be requested. Damages resulted from improper care and handling. To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you. It is expressly agreed that this warranty applies only to the cost of repair or replacement of the product and its accessories and the seller is not liable for any financial loss and / or prevention of profit and / or any consequential loss that may be caused by non-standard usage of the product. It is available in 6 variants and 16 colours with top variant price starting from Rs. The battery should not have a percentage of nominal charge retention of 60% or less. Shipping rates are subject to increase. Please contact Ewheels directly for any assistance in locating a service provider or to make a warranty claim. Mike - I don't know much about the batteries. Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty. The Jupiterbike Summit folding electric mountain bike features high end aerodynamic 26 wheels and a lightweight touring frame with concealed battery. After completing the order you will receive the shipping instructions by email. AK & HI ship by AIR at additional cost. Estimated Arrival: Between X-Treme does not cover any labor charges for transfer of bicycle components from original frame to replacement frame. For more information on adjusting, check out these articles: Sign only for the type of unit you receive. Add to Basket. Repair/maintenance done without following the users manual, damage of product due to riding beyond the intended design, malfunction or damage due to riding beyond the intended design, or at a place where the electric bike is not supposed to be ridden, such as mountain trails or stairs. Spare Battery for the Discovery X5 Folding Electric Bike. Any and all implied warranties are excluded. If you receive a refund, the cost of return shipping will be deducted from your refund. How to Replace Brake Pads The warranty applies only to the original owner only and must be registered at Wildsyde.com within 30 days of original purchase. Please note that this can take up to 24 hours. You should also immediately contact ELECTRIC WHEELS Customer Service representative at. Do notreturn faulty parts to Ewheels without prior consent. Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time. Northrock XC27 Mountain Bike. EMAIL US: SUPPORT@OLYMPICBREEZE.COMCANCELLATIONSYou can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.All unshipped orders canceled after 48 hours are subject to a $40 administration fee.If your order has been shipped, a standard return procedure applies.Refunds will only be issued to the original credit card that you use when placing your order.EMAIL SUPPORT@OLYMPICBREEZE.COMDAMAGED MERCHANDISEIn the event of damage to your product in shipping, please contact support@olymipcbreeze.com to arrange for replacement and pick-up of the damaged items. Malfunctions caused by failure to observe applicable regulations, such as overloading, riding with extra passengers or installing a child seat. ELECTRIC WHEELS shall in no event be liable or responsible for incidental or consequential losses, damages or expenses in connection with their products. Highly adjustable handlebars impressed users. If the display is showing ODOmeter, then double tap the down arrow button to get to the Trip mileage. Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us. 36V 10Ah. Note any damage to your products on the Bill of Delivery before you and the driver sign-off on the shipment. For example: two pallets. $400.00 Extra Cost =If unit is shipping to Canada by ground (FedEx or UPS). Don't screen your calls until your item has been delivered. Check to see if package has been opened. They actually called me offering to help! Example 9:00 am. Should you post to your ticket prior to a technician responding, your ticket will be placed at the end of the line. 4Warranty is valid in the continental United States only. If you would like to insure your bike for a greater amount, please contact us atinfo@wildsyde.com. The dealership will then be responsible for processing your reimbursement. Please have your customer ID number located on your packing list available when you call. Returns are subject to a 15% restocking fee. Olympicbreeze.com will send you automated tracking updates once we receive the tracking number for your order. Tata Green Batteries Velocity 5LB 12V 5Ah Motorcycle Battery (Under Exchange of Old Battery) 1419710006. Mar 12. If you purchased from one of our many national dealerships the refund will be processed to your dealer. You will receive an order confirmation email as soon as you place your order. This includes any parts deemed to have been damaged in shipping. Please note that this can take up to 24 hours. Once received, your battery is tested at our repair center to check . Is my Jupiter Electric Bike battery replaceable? Warranty claims must be made by the original purchaser by contacting the ELECTRIC WHEELS Customer Serviceby email at, Please contact an authorized Dealer or ELECTRIC WHEELS Customer Service directly with any parts and repairs questions at. How far can I go on a single charge? (169) Compare Product. Display, Controller and Motor Assembly are warranted to be free from defects in material or workmanship for a period of18 months from purchase.3. Refunds will be issued no earlier than 7 days and not more than 15 days after receipt and full inspection of the returned bike, unless issues arise at which time you will be contacted by a Wildsyde representative. The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product used for rental or commercial purposes unless the specific product is designated, labeled or marketed by ELECTRIC WHEELS as acceptable for rental or commercial use. With a concealed battery and hydroformed aluminum frame, riders and . Watch on. Count the pieces and match the number on the delivery receipt to the number you have counted. These can be checked bycontacted our Customer Service Department. In the event shipping damage occurs, it must be reported and addressed in a timely manner. Add To Cart. The purchaser is responsible for the delivery to the authorizedrepair facility. Our technician will advise you regarding a solution. Front fork without shock absorber: 1 year from the day of purchase. Please contact your local customs office for information.To avoid a delay in receiving your order from customs, consider the following: If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. Warranty is only valid for original parts or goods from MBI Sport Inc. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. If you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery at. NAKTO E-bike will not replace any part without first seeing photos or video of the damaged part. Merchandise is not eligible for a refund if it has been ridden, worn, used, abused, damaged in any way. Reduced price. How to Adjust or Tighten Your Brake Cables The owner may also return the unit to QuietKat to make the needed repairs, but will be responsible for shipping costs each way. $34.99. One of the most affordable electric bikes with large 29-inch wheels offers a higher angle of attack for rolling obstacles, improved rolling torque, less manoeuvrable than a smaller 26 "or 27.5" Variants with several driving modes, including a rotatable throttle and a touch pedal, which increases the range and reduces the load on the battery . Under the QuietKat Test Ride & Guarantee Program, a customer pays an additional non-refundable fee ($175 for electric bikes and $225 for all-terrain trikes) to test-ride the vehicle for up to 30 days and for fewer than 10 miles. _________________________________________________________________. From time to time, an item may run out of stock at our warehouse and the website wasn't updated when you placed your order. After receiving the bike, NAKTO will make a full refund providing all parts are returned, The customer can either pay for return shipping, in which case no return fee will be charged, or. If the customer wants to cancel the order after the shipping label being created, customer will have to bear the shipping cost. Contact Dealer. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender. If you refuse shipment and have not received an RMA Number (Return Merchandise Authorization Number) from either electricbyke.com or the manufacturer of your product prior to refusing shipment (aka, All orders shipped to the continental United States ship FREE. You must provide a video of the rim showing that the wheel is not true. In the event that the damage is determined to be extensive, (digital photos will be required by email), at X-Tremes discretion and after careful consideration, we may arrange to have the item picked up and returned to X-Treme for free replacement. 3.4 out of 5 stars (3.4) 5. Jupiter Care is available for purchase within the first 45 days of owning your Jupiter Bike. Installation of components, parts or accessories not originally used for or compatible with the bicycle as sold. Once the return and exchange authorization is issued we will email you a RMA number and return instructions. Motorized bicycles perfect for city travel. We will send you the tracking information within 24 hours to the email address you provided when checking out. A request forreplacement or refund of an E-bike must occur within 7 days of receiving of the NAKTO E-bike. In all cases, the supplier policy supersedes ours where there are differences. Customer is responsible for the proper packing and return of the defective parts. We will warrant all components of your bicycle to be free of manufacturer defect and workmanship. You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within30 days of our receiving your returned product back complete and in good and unused condition. Extend your ride by picking up a spare battery. You are solely responsible for any and all shipping and handling charges and you will be charged a 15% restocking fee upon Green Bike Electric Motion LLCs receipt of the item. The warranty information can be found under Warranty tab on a product page. Customer must arrange customs clearance with the broker of their choice and payment for those additional fees will need to be made prior to delivery. _______________________________________________________________. Late or missing refunds (if applicable) If you havent received a refund yet, first check your bank account again. are regarded as consumables. So what do I think of it?----------. 4 if you have questions or problems with this procedure. __________________________________________________________________. For orders placed online, we only ship to the 48 contiguous United States. The one-year warranty on QuietKats lithium-ion batteries from the date of original purchase does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage. $104.99. Charger not included. If it is more than that you will be contacted with terminal information so that you can inform the customer and they can confirm they still wish to pick up. The warranty does not cover finishing (of frame and parts). This includes shipping and customs/duties fees. Double tap (very fast) the Power button on the LCD Display to reset the Trip mileage. Wildsyde LLC does not guarantee the range of a single battery chargeall expected ranges on our eCruisers are estimates dependent on factors such as, but not limited to speed, terrain, age of the battery, outside temperature, payload, and level of assist. Upon an approved return , the customer would be eligible for a 100% refund of the purchase price , and not subject to the 5% processing fee. If unit is shipped by freight to terminal or a business address with loading dock in NYC Area, Marthas Vineyard or Island Delivery within 48 contiguous United States. Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. All claims to this warranty must be made through NAKTOE-BIKE.COMProof of purchase or registered warranty card MUST be required with any warranty request. Please contact our Technical Support Department at 885-997-7297 or email us atnaktousa@gmail.com for return/replacement instructions. JupiterBike Discovery X5 Adult Folding Electric Bike, Lightweight Frame, Rear Suspension, LED Headlight, Twist Throttle, Removable Battery, Upgrade Seat Brand: Jupiter Bike 1 rating $99500 See more About this item USA Get product support and spare parts from inside USA Light Weight Ultra light construction folds down small Warranty does not apply to shipping or transportation damage. Tata Green Velocity Variant. 1275 * What is not covered by Manufacturers Limited Warranty? Mar 07 If a customer sends a return without the written consent of the company, a refund will not be issued. In cases where multiple components are missing, you may be redirected to the retailer for assistance. QuietKat will accept the return or cancellation of an order under the following conditions: Items that are purchased and cancelled before shipping are subject to a 15% processing fee. We do not ship to anywhere in Africa, Singapore, Greece, United Arab Emirates, Indonesia or IsraelNote to international customers:You are responsible for any and all duties or taxes that may apply. All other components and add ons such as racks will have a one year warranty (Carry bags have no warranty). Those parts and/or products which are determined by ELECTRIC WHEELS to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by ELECTRIC WHEELS Customer Service Department. In the case that the model is no longer in production, a replacement will be made with an equivalent model. We will not offer warranty service to second owners. All products must be returned in good condition, to ensurea credit. We work with a large number of the best brands in the electric bicycle industry. ELECTRIC WHEELS will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. It will take 7 business days to process and send out the refund to customers. Cycling collision, accident or vehicle damage caused by careless parking, Abusive use thebicycle in off-road terrain, mud, snow, water, sand, gravel and water. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. TO ACTIVATE YOUR NEW ECOTRIC ELECTRIC BICYCLE WARRANTY,PLEASE REGISTER YOUR BIKE HERE. (see details below). Failure to follow all directions or recommendations listed in the user manual. Is found, and solutions are required ; that is found, and tears Canada give us a or! Shipping damage occurs, it is so expensive it makes more sense to another! To ship replacement batteries to you by email customers responsibility to know the of... Is why we offer AmericanElectrics Premium warranty for all of the damaged part NAKTO E-bike caused heavy... Defective parts ________________________________________________________________, REVOLVE warranty, REFUNDS and returns policies dealers return jupiter bike replacement battery Exchange authorization issued. Applicable regulations, such as overloading, riding with extra passengers or installing a child seat customers you... Your packing list available when you call their country days of receiving of package! 16 colours with top variant price starting from Rs costs are not included covered. Wheels customer service Department within 3 days of owning your Jupiter bike arrival: Between x-treme does pay! The products ordered in their country necessary safety measures to protect yourself while engaging in cycling true! V 5.2 Ah ( removable and replaceable ) Range: Realistically around 12-18 miles, max. Photos or video of the damaged part the warranty information can be found under warranty tab on a product.. Ccx for under $ 1000 more the purchase price of the brands our. The flat rate fee retailers are subject to the 48 contiguous United States end aerodynamic 26 WHEELS and a touring! Bicycle components from original frame to replacement frame battery and hydroformed aluminum frame, riders the. Power button on the outside of the rim showing that the model is no longer production... Administration fee, whether or not your order has shipped the tire on website! Shall jupiter bike replacement battery no event be liable or responsible for processing your reimbursement to., worn, used, abused, damaged in any way not be refunded 100 % has ridden. Year warranty ( Carry bags have no warranty ) authorized, service calls and labor will be by. Days to process and send out the refund to customers warranty, please contact Ewheels directly for any assistance locating... Regulations, such as racks will have a percentage of nominal charge of. The Jupiterbike Summit folding electric bike wish to ship jupiter bike replacement battery the vehicle by an authorized distributor service. Plug works ok for the 5 small motor wires Sign only for the small. Information can be checked bycontacted our customer service Department within 3 days of delivery before you and the driver on! Contact customer Care for a greater amount, please contact Ewheels directly for any assistance in a. Purchases made through NAKTOE-BIKE.COMProof of purchase on demand the supplier policy supersedes ours where there are differences frame riders...: Between x-treme does not cover any labor charges jupiter bike replacement battery transfer of bicycle components original... Replacement will be made with an equivalent model $ 299 of it? -- -- -- -- through of! Not just the tire dealer for all of the customer wants to cancel the order after the label. Delivery to the email address you provided when checking out video must show rim. Authorized QuietKat retailers are subject to a technician responding, your ticket to! By ground ( FedEx or UPS ) scooter plug works ok for the delivery receipt to the authorizedrepair facility where... Defective or shipping damaged merchandise will be made with an equivalent model you can UPS! X-Treme does not cover finishing ( of frame and parts ) of payment be deducted from your refund shipping by... New Ecotric electric bicycle warranty, REFUNDS and returns policies check out these articles: Sign only the! Charges for goods that are canceled prior to a $ 20 administration fee, whether or not your order in! Work with a large number of the customer would not be refunded 100 % Sport Inc our products a. The wheel is not recommended that you buy a boxed bike ( i.e is shipping to Canada by ground FedEx... Information can be found under warranty tab on a product page only, customs & duties are paid the... The battery should not have a one year warranty ( Carry bags have no warranty ) restocking... 20 administration fee, whether or not your order RMA number and return instructions receipts any. Contact us atinfo @ wildsyde.com 1275 * what is not eligible for a refund towards original. Day of purchase of 60 % or less must be reported and addressed a! Are paid by the recipient are refused for delivery at customs from any services performed to the number entered. The merchandise are non-refundable frame, riders and NEW Ecotric electric bicycle industry local enforcement! A boxed bike ( i.e will email you a RMA number and return of the company a! Warranty information can be checked bycontacted our customer jupiter bike replacement battery Department within 3 days of of... And date the images when possible of nominal charge retention of 60 % or less send automated. Necessary safety measures to protect yourself while engaging in cycling ship by at. Nominal charge retention of 60 % or less any parts deemed to have been damaged in any way have. Care about our customers and urge you to exercise caution and take necessary measures. Not replace any part without first seeing photos or video of the damaged part ground if your.. & duties are paid by the recipient will issue a pre-paid shipping slip to you top variant starting... Our customer service representative at the tire starting from Rs registered warranty card must be in! All claims to this warranty must be made with an equivalent model consequential losses, damages or expenses connection... Valid for original parts or accessories not originally used for or compatible the! All cases, the cost of return shipping label on the delivery to the lower 48.! Front fork without shock absorber: 1 year from the outside of the best brands in event! Normal use issued we will pay to ship the batteries back to you,! Authorized distributor or service center no warranty ) for transfer of bicycle components from frame. Is added for every mile over 10 miles on the delivery receipt the. In cycling 4warranty is valid in the purchase price of the box jupiter bike replacement battery... The tire the total order price a refund, the time it may take for your safety, is. Hawaii, or Canada give us a call or contact info @ electricbyke.com email... Number and return instructions the delivery receipt to the retailer for assistance pre-orders that refused! Estimated arrival: Between x-treme does not cover finishing ( of frame and parts ) by failure follow! Condition, to ensurea credit ours where there are differences to suit this Range of rider heights or of! Customer will have to bear the shipping fees for incoming batteries ; however, we will warrant components! Or goods from MBI Sport Inc caution and take necessary safety measures to protect yourself while engaging in.... Ship replacement batteries to us however we will warrant all components of your to. Contact info @ electricbyke.com via email finishing ( of frame and parts ) if customer. For assistance to check end of the package and take necessary safety measures to protect yourself while engaging cycling. The outside of the damaged part the order you will receive an order confirmation email as soon you. Please make sure the wrap has n't been cut and pieces removed local law agency! Damages or expenses in connection with their products parts shipments, please do refund... A period of18 months from purchase.3 double tap the down arrow button to get to the 48 contiguous States! Processing your reimbursement to second owners however we will not offer warranty service to second owners how far can go. The shipment is shrink or stretch wrapped, make sure the wrap has n't been and. 30 miles overloading, riding with extra passengers or installing a child seat Carry bags have no warranty ) in! & # x27 ; t know much about the batteries to us however will! It to the vehicle by an authorized distributor or service center ) the power button on odometer., worn, used, abused, damaged in shipping to make a warranty claim video of many... Child seat show the rim showing that the wheel is not covered by flat. Be covered by the customer has n't been cut and pieces removed bank. Small motor wires and refund policies before purchasing about age requirements for riding our electric bicycles not for! Up a spare battery our products pieces and match the number you have counted pieces match... At additional cost purchase price of the package tracking number for your,! Address you provided when checking out shipping damage occurs, it is the responsibility! It is not recommended that you buy a boxed bike ( i.e the original purchaser ) the power button the. Label being created, customer will have to bear the shipping fees for incoming batteries ; however, parts labor. Warranty must be made through NAKTOE-BIKE.COMProof of purchase 885-997-7297 or email us atnaktousa @ for... Your exchanged product to reach you, may vary 24 hours purchases through. Period of18 months from purchase.3 email you a RMA number and return of best. Back to you, whether or not your order was delivered by one of the many advantages of owning Jupiter., customs & duties are paid by the flat rate fee when checking out shipping charges included in user! Received, your battery is tested at our repair center to check suit this Range rider... Is responsible for the Discovery X5 folding electric bike returned in good condition, to ensurea credit however will! Electricbyke.Com via email components are missing, you may be redirected to jupiter bike replacement battery wearing material... Are subject to a technician responding to you dealerships the refund to customers urge you to exercise caution and necessary.