The membership will be linked to your Fitbit account. These Limited Product Warranties shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Lets fix it! *This open box product may have visible dents or scratches. Fitbit offers a limited product warranty. It may list your devices serial number with the sale since many companies scan thisbar code also during the sale. Before submitting a claim, you need to know whether your Fitbit is still under warranty. Tap the Get Support link in the Lets talk section to chat with Fitbits support team and let them know the issue. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. When replaced with a new or refurbished unit, that unit will either have a 30-day warranty or the remainder of your current warranty, whichever is longer. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. iMore is part of Future US Inc, an international media group and leading digital publisher. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any. If you do not have a receipt and received the Fitbit as a gift, the warranty starts when you first use the device and connect it to the Fitbit app or online Fitbit dashboard. Only a tiny amount of water and toothpaste. We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. Defective bands including defects in materials and quality under normal use. NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. Please advise how to file a claim. This limited product warranty is provided free of charge. Buy Risk Free! Unfortunately, eBay is probably not a reliable source to make sure you get your warranty coverage. She wrote an email many times before the warranty expired, Now, how do we replacewe need the answer. Unlike Apple, Garmin, and other smartwatch manufacturers, Fitbit does not include an option in their app to review device information like serial numbers. Take a look at how we compare. Fitbit International Limited, 76 Lower Baggot Street, Dublin 2, Ireland (for a warranty in the EEA and UK) (877) 623-4997. Taking care of your Fitbit device is essential as accidental damage like dropping falls outside the coverage scope. Hi. Fitbit offers a limited product warranty. Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. Fitbits includes a standard one-year limited warranty for the US and two yearsfor the European Economic Area (EEA) covering both the device and the wristband(s) that came packaged with the device. The life of the battery went from 5-6 days after the first 3 months to 1-2 days TOPS. For the fastest service, considershipping it at your own expense via your preferred carrier. Ranked #1 by GadgetReview.com and Top Rated by Investopedia! If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. It depends on what Fitbit model you use. Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear If you prefer calling, call their support number at (877) 623-4997. Check with your card issuer to find out their policies and card benefits. Oops! Fitbit offers a limited product warranty. This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Works on basically any plastic screen but please use at your own risk. The returnauthorisation number must be included along with your returned product. Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics For example, if its your Fitbit Versa, do not send in the charger or the bands. Cant seem to find a site to complain personally so this is where Im at! They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. I hope your daughter is able to resolve these problems by getting her Versa repaired or replaced. this article to learn how to locate your Fitbits serial number, https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa not syncing? The limited warranty does not cover errors with software embedded in the product or by services provided by Fitbit. It also comes with new features like a larger display, longer battery life, and a built-in GPS that's a boon for those . Fitbit warranty. It's moved! This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. If those big, white scratches are getting you down, don't despair! NY 10036. find the same information on their website, Amazon does offer an extended warranty through Square Trade, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', iPhone 16 5G upgrade seemingly confirmed by Qualcomm, Get Apple TV Plus free for three months (just in time for Ted Lasso season 3), Apple VR headset won't require an iPhone, will have "in-air typing", Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . For the full extended warranty policy, see Fitbit's Terms and Conditions. Shipping and handling charges may apply except where prohibited by applicable law. From there, the customer service representative will guide you through the process. Visit our corporate site (opens in new tab). My Versa 2 screen fuzzy and will not charge . The warranty includes the device and wristband. Cancel Anytime for a Refund! If possible, back up your Fitbits data to the app by syncing your device and/or export your data from your, For smartwatches like the Sense, Ionic, and Versa Series, go to, For trackers like the Charge or Inspire, go to. If the issue is not covered under warranty or AppleCare+, your Apple Watch may be instead eligible for replacement via chargeable, out-of-warranty service. Any other toothpaste will be fine as long as it isn't gel. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. Try Tom's or Crest. So if your devices original in-box accessory band broke and is covered, you can file a claim for Fitbit band replacement. These Limited Product Warranties do not apply to third-party products or accessories, including but not limited to products with the Made for Fitbit or Works with Fitbit logos. Need multiple plans? The New Products and Refurbished Products shall be collectively referred to herein as the Product(s). Apple Watch 3 vs Fitbit Blaze vs Garmin Fenix 3 comparison on basis of features design display battery, reviews & ratings and much more with full phone specifications at Gadgets Now For New York customers, an extended warranty is $3.90 or $4.15, depending on the device. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. 9H hardness, scratch resistant, and maintains the original touch experience. It's moved! Payments: Returns shipping; 30 days: Money Back, Replacement: For some people, paying for another one may not be immediately possible. T3 Verdict. % of people told us that this article helped them. The Fitbit Versa 3, is more than just an update to the Versa 2. How long does a Fitbit last? Learn how your comment data is processed. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. Once you have your paperwork available, contact Fitbit Support. Protecting your device is not an option you should be debating. Additionally, it is Anti Scratch Film and has Oleophobic Coating. It only covers defects in materials and workmanship, making it a manufacturers warranty. Damages from external sources like floods, earthquakes, fire, among others, will also not be covered. Insuring your product with AKKO is so much more than protection. If you received yours as a gift, the warranty belongs to the buyer, not you. Refurbished products carry a 90-day warranty regardless of the place of purchase. Make sure you contact them sooner than laterdont wait until February or March, right before your warranty expires. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. Neither does it manufacture replacement parts. Steps 1 Take off your FitBit. Thats terrible! Thank you Totally died! Frame & Casing: A few amrkings and scuffs are visible, however still kept in good condition. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. From there, the customer service representative will guide you through the process. This means, in effect, that Ive not had the use of it for nearly a month, and if the return trip takes this long, it will pretty much have been useless for at least 2 months. Many credit cards offer extended warranties on these types of products. If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. The band lock does not stay tight in the lock position to the Fitbit on the left side. When you purchase through links on our site, we may earn an affiliate commission. If you received the Fitbit as a gift, let Support know that and provide them the date you received the Fitbit as a gift. AKKO reimbursement and warranty agreements/commitments are financially backed in partnership with Elite Risk Insurance Solutions.Other coverages or policies may be provided or sold through: Elite Risk Insurance Solutions Lic#0G40499 or other parties or insurers. The claims are honored quickly after verifying all the information, giving you extra convenience. First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. A quick online search reveals several desperate people. How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. The model indicates alot to a technician, like functions, operating system, age, etc. I have to try JUST ONE MORE UPDATE. Shop for VINSOC Electronics & Mobiles on noon. This means that physical damage that happens because of you like accidentally running over your Fitbit with a snowblower won't be covered. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. Get your first month foronly $1 with code: SAVESign Up Now. Future US, Inc. Full 7th Floor, 130 West 42nd Street, It does not cover any software that comes with the device and consumables like the battery. Choose the Warranty on a Purchased Item option. Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. So I know a thing or two about teaching others and creating how-to guides! Please refresh the page and try again. Easy claims process online 24/7 and free local repair. Include that return authorization information with your returned product. If you purchased a refurbished unit, the device and its packagedaccessories are warranted for 90 days from the date of purchase. 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